import mongoose, { Document, Schema } from 'mongoose';

export interface ISupportTicket extends Document {
  ticketId: string;
  userId: string;
  email: string;
  category: string;
  subject: string;
  message: string;
  status: 'open' | 'in_progress' | 'resolved';
  createdAt: Date;
  updatedAt: Date;
}

const SupportTicketSchema = new Schema<ISupportTicket>(
  {
    ticketId: { type: String, required: true, unique: true },
    userId: { type: String, required: true, index: true },
    email: { type: String, required: true },
    category: { type: String, required: true },
    subject: { type: String, required: true },
    message: { type: String, required: true },
    status: { type: String, enum: ['open', 'in_progress', 'resolved'], default: 'open' },
  },
  { timestamps: true }
);

export const SupportTicketModel = mongoose.model<ISupportTicket>('SupportTicket', SupportTicketSchema);